Refund policy

Returns & Plant Guarantee

We want you to love your plants. Here’s how our 30-day guarantee and returns work.

Our 30-day plant guarantee

Every plant comes with a 30-day guarantee.

If your plant dies within 30 days of delivery despite receiving appropriate care, get in touch. We’ll review what happened and arrange a replacement or refund where the guarantee applies.

Plants need suitable light, temperatures and watering. The guarantee doesn’t cover plants that die because of unsuitable care or conditions.

Damaged on arrival? We’ll sort it.

If your plant arrives damaged, we’ll replace it or refund you. No quibbles and no extra cost.

Just email us with your order number and a few photos so we can get everything sorted.

Changed your mind?

Plants: We don’t accept change-of-mind returns on live plants.

Pots and accessories: You have 30 days from delivery to request a return. Items should be unused and in their original condition, preferably with their original packaging.

Return postage for change-of-mind returns is the customer’s responsibility.

How to get in touch

Email ezgi@plantwarehouse.uk with your order number and a brief explanation of the issue or return request. We’ll take it from there.

Please contact us before sending anything back.

Your statutory rights

Nothing in this policy affects your statutory consumer rights, including your rights when goods are faulty, damaged or not as described, or when a legal right to cancel applies.